Social Activity – Christmas Parties

Social activity is high on the priority list during the Christmas Period and none of the Island Healthcare home’s disappointed.  People at Brighstone Grange were wined and dined with a three-course sit-down buffet and enjoyed amazing music by Andrew Knight and later JC and his family playing the ukulele. The raffle was a great success and to everyone’s amazement, it even snowed.

At Rylands on the 13th December and we had a brilliant turn out with friends, family and staff and children attending. We had a raffle, Christmas singalong and the Havenstreet ukulele band performed. This was followed by a Christmas buffet and raffle which raised £160.  We also received a donation of £250 from a family member who wished to remain anonymous which will go into the social activity fund to make sure we can continue to take all the people who stay with us out and about regularly.


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Redecorating at Tile House

An idyllic pastoral scene has been created at Tile House.  This amazing mural has brightened up the lounge and provided a real talking point for the people who use the space.

Whilst we try to take people out as much as possible it’s important to try and bring some of the outside in and this wallpaper has allowed us to do it with great effect!  We’re looking at introducing these across our sites so watch this space!

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Carers IW – Summer Newsletter

Newsletter 132 v1
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2016 Annual Report

Better late than never, Island Healthcare’s 2016 Annual Report is now available on this page and, shortly, in any of our five homes!

Annual Report
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Dementia Alliance Newsletter – Spring 2017

Dementia Alliance Newsletter - Spring 2017
Dementia Alliance Support Groups Calendar - Spring 2017

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Westview House – Outstandingly Well-led

Following an unannounced inspection carried out on the 4th and 8th of November, Westview House received an overall ‘Good’ rating from CQC with an Outstanding award for the key question “Is the service well led?”

People received “Exceptionally person centred care” the report says, “from staff who knew each person well, their life and what mattered to them.”  The home was recognised for providing a service which “focused on the individual’s needs and the needs of their families”.

The brilliant staff at Westview were praised throughout the report.  One health professional told the inspector “All of the carers I have met at Westview are very caring and are at Westview because they want to be”.  People are cared for with “dignity and respect” by staff who showed “kindness and warmth”.

People felt safe using the service because “there are plenty of staff” who “are always here if I need them”.  Chef Nita Lillywhite was said to be “excellent” providing person centred catering and “fantastic” food.

Island Healthcare’s “clear vision”, summarised in our Valuing individuals; Inspiring them to keep; Treasured memories; and Active Lives (VITAL) ethos was said to underpin staff practice and “put people at the heart of the service”.  Lucy, the VITAL Coordinator at Westview, “enriched” people’s lives through the support she gave people at the home and following the specialist activities training she received from Dr Gemma Jones.

Registered Manager, Kate Hall and Deputy Manager, Chanta Smith, were “dedicated to caring for the residents in the home” with Kate’s “energy, enthusiasm and dedication” being highlighted by one health professional.

Island Healthcare’s willingness to innovate in the form of the Hub and The Safe Journey of Care was recognised, with Hub users praising the service variously as “”absolutely marvellous”, “really good “and “I don’t know what I would do without them”.

Kate Hall said: “I am immensely proud of my team at Westview; their dedication, enthusiasm and passion, which shines through in their care of our clients.

“I feel incredibly lucky to work with, and for, such amazing people and their families. I will endeavour to ensure that we continue our good work in the home and outside in the community.”

Managing Director, Maggie Bennett, said: “I’m glad Kate and her team have achieved recognition for the fantastic work they do for the people using the service.  The report glowed with positivity.  The hardwork now truly begins as we strive to maintain and improve upon findings, which offered no criticism of our service.”

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Dementia Alliance Newsletter – Winter 2016

Our partners in the Isle of Wight Dementia Alliance has released their Winter Newsletter, which is available below:

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Outstanding rating awarded to Highfield House, Shanklin

Following an unannounced inspection, carried out on the 8 September 2016, Highfield House in Shanklin, part of the Island Healthcare group of homes has been awarded the top, Outstanding, rating from CQC in recognition of the service delivered for the people living at the home.cqc-inspected-and-rated-outstanding-rgb

Highfield was praised in the report for providing “exceptionally person centred care” which was delivered by “staff who knew each person well, about their life and what mattered to them.”

A special mention was given to excellent staff at Highfield who “worked tirelessly to meet the social, emotional and physical needs of the people they cared for.”

As a company, Island Healthcare strives to provide a service which can be relied upon by families who can feel content knowing that the support of their loved one is paramount.  One family member said “I know my relative will be safe and well cared for when I go home, I don’t have to worry”.

Another relative said “It’s the best home going, points out of 10 – 12, it’s incredible, brilliant”

Health and social care professionals joined the praise of Highfield with one stating it is “one of the best, it’s brilliant. The home provides high quality care to some people with very complex needs.

The report also recognised Island Healthcare for its commitment to developing “innovative ways to enhance people’s sense of wellbeing and quality of life”.

Managing Director, Maggie Bennett said: “We are really proud that Teresa and her team have been recognised for the commitment they have shown to the people who live at Highfield and their families.  Their achievements not only enhance but change the lives of the people that live there.”

Registered Manager, Teresa Hope, said: “I am delighted with our recent CQC inspection and the overall outstanding rating that we have been given. It is real testament to the hard work, dedication and commitment from all the staff at Highfield House.

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Wight Link Ferry Link

David, one of our clients at Westview was really pleased to have been invited by Wight Link for the VIP treatment today.  He enjoyed free tea during the return trip, wore the Captains hat and was whistled off the ship.

He couldn’t be more chuffed with experience and can’t stop talking about it.

Thank you Wight Link!

Image result for Wight Link

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Northbrooke House CQC

Northbrooke House is really proud to announce our new CQC rating – Good across the board in all five areas.

Following the inspection we received a lovely write up in the County Press, outlining some of the amazing comments from family members and the inspectors.


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