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Easter was celebrated across the Island Healthcare Group. There were eggciting easter egg hunts in gardens and around the building, easter bonnet making competition and plenty of food and chocolate! It was lovely to see plenty of children getting involved in the fun and games, it really brightens up peoples’ day!
Thanks to all out amazing staff who, as usual, went above and beyond to make it a lovely weekend for the people who live with us. A particular thank you to Asda who turned up unannounced with eggs for everyone!
Well, in fact at Island Healthcare there is work today. Please be reassured that if a friend or relative is currently being cared for at an Island Healthcare Home we are doing all we can to ensure we maintain high levels of staffing and the high-quality care you’ve come to expect.
We have a team of 4×4 drivers touring the Island, headed up by Estates Director Nigel Bennett, who’s been on the road since 5.30 this morning, and supported by Adam Bennett from Albany Garden Machinery.
Some of our amazing, committed staff camped in our homes overnight last night to make sure they were available for their shifts first thing in the morning. Alicia, Hub Coordinator at Westview House has been slipping and sliding around Freshwater making sure our clients in the community continue to receive their visits.
If you’re a member of staff and are concerned you might not be able to make it or want to check on a friend of relative please contact the home directly, details are available on the Contact Us page above.
Social activity is high on the priority list during the Christmas Period and none of the Island Healthcare home’s disappointed. People at Brighstone Grange were wined and dined with a three-course sit-down buffet and enjoyed amazing music by Andrew Knight and later JC and his family playing the ukulele. The raffle was a great success and to everyone’s amazement, it even snowed.
At Rylands on the 13th December and we had a brilliant turn out with friends, family and staff and children attending. We had a raffle, Christmas singalong and the Havenstreet ukulele band performed. This was followed by a Christmas buffet and raffle which raised £160. We also received a donation of £250 from a family member who wished to remain anonymous which will go into the social activity fund to make sure we can continue to take all the people who stay with us out and about regularly.
An idyllic pastoral scene has been created at Tile House. This amazing mural has brightened up the lounge and provided a real talking point for the people who use the space.
Whilst we try to take people out as much as possible it’s important to try and bring some of the outside in and this wallpaper has allowed us to do it with great effect! We’re looking at introducing these across our sites so watch this space!
Following an unannounced inspection carried out on the 4th and 8th of November, Westview House received an overall ‘Good’ rating from CQC with an Outstanding award for the key question “Is the service well led?”
People received “Exceptionally person centred care” the report says, “from staff who knew each person well, their life and what mattered to them.” The home was recognised for providing a service which “focused on the individual’s needs and the needs of their families”.
The brilliant staff at Westview were praised throughout the report. One health professional told the inspector “All of the carers I have met at Westview are very caring and are at Westview because they want to be”. People are cared for with “dignity and respect” by staff who showed “kindness and warmth”.
People felt safe using the service because “there are plenty of staff” who “are always here if I need them”. Chef Nita Lillywhite was said to be “excellent” providing person centred catering and “fantastic” food.
Island Healthcare’s “clear vision”, summarised in our Valuing individuals; Inspiring them to keep; Treasured memories; and Active Lives (VITAL) ethos was said to underpin staff practice and “put people at the heart of the service”. Lucy, the VITAL Coordinator at Westview, “enriched” people’s lives through the support she gave people at the home and following the specialist activities training she received from Dr Gemma Jones.
Registered Manager, Kate Hall and Deputy Manager, Chanta Smith, were “dedicated to caring for the residents in the home” with Kate’s “energy, enthusiasm and dedication” being highlighted by one health professional.
Island Healthcare’s willingness to innovate in the form of the Hub and The Safe Journey of Care was recognised, with Hub users praising the service variously as “”absolutely marvellous”, “really good “and “I don’t know what I would do without them”.
Kate Hall said: “I am immensely proud of my team at Westview; their dedication, enthusiasm and passion, which shines through in their care of our clients.
“I feel incredibly lucky to work with, and for, such amazing people and their families. I will endeavour to ensure that we continue our good work in the home and outside in the community.”
Managing Director, Maggie Bennett, said: “I’m glad Kate and her team have achieved recognition for the fantastic work they do for the people using the service. The report glowed with positivity. The hardwork now truly begins as we strive to maintain and improve upon findings, which offered no criticism of our service.”