Category: News

Outstanding rating awarded to Highfield House, Shanklin

Following an unannounced inspection, carried out on the 8 September 2016, Highfield House in Shanklin, part of the Island Healthcare group of homes has been awarded the top, Outstanding, rating from CQC in recognition of the service delivered for the people living at the home.cqc-inspected-and-rated-outstanding-rgb

Highfield was praised in the report for providing “exceptionally person centred care” which was delivered by “staff who knew each person well, about their life and what mattered to them.”

A special mention was given to excellent staff at Highfield who “worked tirelessly to meet the social, emotional and physical needs of the people they cared for.”

As a company, Island Healthcare strives to provide a service which can be relied upon by families who can feel content knowing that the support of their loved one is paramount.  One family member said “I know my relative will be safe and well cared for when I go home, I don’t have to worry”.

Another relative said “It’s the best home going, points out of 10 – 12, it’s incredible, brilliant”

Health and social care professionals joined the praise of Highfield with one stating it is “one of the best, it’s brilliant. The home provides high quality care to some people with very complex needs.

The report also recognised Island Healthcare for its commitment to developing “innovative ways to enhance people’s sense of wellbeing and quality of life”.

Managing Director, Maggie Bennett said: “We are really proud that Teresa and her team have been recognised for the commitment they have shown to the people who live at Highfield and their families.  Their achievements not only enhance but change the lives of the people that live there.”

Registered Manager, Teresa Hope, said: “I am delighted with our recent CQC inspection and the overall outstanding rating that we have been given. It is real testament to the hard work, dedication and commitment from all the staff at Highfield House.

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Wight Link Ferry Link

David, one of our clients at Westview was really pleased to have been invited by Wight Link for the VIP treatment today.  He enjoyed free tea during the return trip, wore the Captains hat and was whistled off the ship.

He couldn’t be more chuffed with experience and can’t stop talking about it.

Thank you Wight Link!

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Northbrooke House CQC

Northbrooke House is really proud to announce our new CQC rating – Good across the board in all five areas.

Following the inspection we received a lovely write up in the County Press, outlining some of the amazing comments from family members and the inspectors.

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100th Birthday Celebrations

DSC_0118It’s not everyday we get to celebrate a 100th Birthday so on Monday Kate invited a regular guest back to Westview, musician  Andrew Knights to put on a performance and help celebrate the momentous event.

A write up in the County Press detailed some of the events in Jim’s amazing life and we were delighted to be able to celebrate this occasion with him, his wonderful wife and their family.

Happy Birthday Jim!


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