Following an unannounced inspection, carried out on the 8 September 2016, Highfield House in Shanklin, part of the Island Healthcare group of homes has been awarded the top, Outstanding, rating from CQC in recognition of the service delivered for the people living at the home.
Highfield was praised in the report for providing “exceptionally person centred care” which was delivered by “staff who knew each person well, about their life and what mattered to them.”
A special mention was given to excellent staff at Highfield who “worked tirelessly to meet the social, emotional and physical needs of the people they cared for.”
As a company, Island Healthcare strives to provide a service which can be relied upon by families who can feel content knowing that the support of their loved one is paramount. One family member said “I know my relative will be safe and well cared for when I go home, I don’t have to worry”.
Another relative said “It’s the best home going, points out of 10 – 12, it’s incredible, brilliant”
Health and social care professionals joined the praise of Highfield with one stating it is “one of the best, it’s brilliant. The home provides high quality care to some people with very complex needs.
The report also recognised Island Healthcare for its commitment to developing “innovative ways to enhance people’s sense of wellbeing and quality of life”.
Managing Director, Maggie Bennett said: “We are really proud that Teresa and her team have been recognised for the commitment they have shown to the people who live at Highfield and their families. Their achievements not only enhance but change the lives of the people that live there.”
Registered Manager, Teresa Hope, said: “I am delighted with our recent CQC inspection and the overall outstanding rating that we have been given. It is real testament to the hard work, dedication and commitment from all the staff at Highfield House.