FAQ

Here you will find some of the questions which we are commonly asked:

1. Are couples welcome at your care homes?

Yes, as we have a few rooms at each of our sites that can accommodate 2 people. An up to date list of charges for these rooms are included in our Service Users Guide or if you would prefer, speak directly to Louise Jones, Finance Director on (01983) 862195

2. How do I get funding for my care?

In the first instance you will need to contact the Local Authority (01983) 821000 to enable a care manager to be appointed to carry out a care needs and a financial eligibility assessment. You may also find it useful to speak with someone at The Link who work on behalf of the Local Authority and can be contacted via the council on (01983 821000)

Independent advice can also be sought from the following groups:

Age UK (01983) 525282 or their website here.

Paying for Care is a not-for-profit company and their website contains a wealth of impartial information on all aspects of long term care funding, from local authority support to other ways to pay.

A guide for care funding can be found on the Paying for Care website here.

3. Can I bring my pets with me when I move in?

The admission of client’s pets is at the discretion of the home’s manager and after due consideration of the possible effect on others

4. When can I come and visit my relatives?

Island Healthcare Ltd has no restrictions on visiting at any time. However, we would appreciate a telephone call if any visit is proposed late at night.

5. Can I take my relative home or out to lunch?

We always encourage our clients to maintain their links with friends and families wherever possible. This could include support from one of our care team to aiding with our wheelchair accessible transport.

6. What activities do you have on offer for me?

At Island Healthcare we have developed the V.I.T.AL. (Valuing Individuals, Inspiring them to keep Treasured memories and Active Lives)concept for our care services which is followed by all staff within our organisation, across all departments.

V.I.T.AL. starts with an informal chat about what is and has been important to our clients throughout their lives, this information is entered into a Life Book and then incorporated into an individual care plan. Access to activities defined by the V.I.T.AL. Life Book are then encouraged both inside and outside of the home’s environment. There are also be group activities on offer ranging from crafts, cookery through to musical entertainment.

7. Do I have a choice as to which home I go to?

Prior to admission all prospective clients (privately or Local Authority funded) will be assessed by the manager of the home usually more convenient to a client’s home/relatives. Admission will then be dependent on whether that home can appropriately meet the client’s need and room availabilty.

8. Will I have access to staff during the night?

All of our homes are staffed 24hrs per day, 365 days per year with the appropriate numbers of fully qualified staff

9. What about telephone and internet access?

All of our clients have access to a telephone with their own handest in their room in the new build extensions at both Northbrooke and Westview. In all other homes all clients will have the use of a mobile handset for incoming and out going calls. Clients are obviously free to bring their own mobile but reception can be intermittant at Northbrooke (Havenstreet) & Westview (Totland).

Internet access is available at all of our sites and the administrator will be able to supply you with the Internet Access code.

10. How do I find your CQC reports?

We have a link directly to the Care Quality Commission (CQC) on our website (see CQC Reports page). From there you are able to read our latest report which can be downloaded if you wish.

11. Will I have access to in house hairdressing and chiropodists?

Each site has a hairdresser that makes weekly visits and there are also chiropodists that make regular visits. These services are not included in the fees payable and a monthly account will be raised for such services when they arise. Clients are welcome to have their own hairdresser/chiropodist visit them at the home should they prefer. Other services not included in fees payable are: personal newspapers, toiletries, dental services and escorts to medical appointments.