Westview House – Outstandingly Well-led

Following an unannounced inspection carried out on the 4th and 8th of November, Westview House received an overall ‘Good’ rating from CQC with an Outstanding award for the key question “Is the service well led?”

People received “Exceptionally person centred care” the report says, “from staff who knew each person well, their life and what mattered to them.”  The home was recognised for providing a service which “focused on the individual’s needs and the needs of their families”.

The brilliant staff at Westview were praised throughout the report.  One health professional told the inspector “All of the carers I have met at Westview are very caring and are at Westview because they want to be”.  People are cared for with “dignity and respect” by staff who showed “kindness and warmth”.

People felt safe using the service because “there are plenty of staff” who “are always here if I need them”.  Chef Nita Lillywhite was said to be “excellent” providing person centred catering and “fantastic” food.

Island Healthcare’s “clear vision”, summarised in our Valuing individuals; Inspiring them to keep; Treasured memories; and Active Lives (VITAL) ethos was said to underpin staff practice and “put people at the heart of the service”.  Lucy, the VITAL Coordinator at Westview, “enriched” people’s lives through the support she gave people at the home and following the specialist activities training she received from Dr Gemma Jones.

Registered Manager, Kate Hall and Deputy Manager, Chanta Smith, were “dedicated to caring for the residents in the home” with Kate’s “energy, enthusiasm and dedication” being highlighted by one health professional.

Island Healthcare’s willingness to innovate in the form of the Hub and The Safe Journey of Care was recognised, with Hub users praising the service variously as “”absolutely marvellous”, “really good “and “I don’t know what I would do without them”.

Kate Hall said: “I am immensely proud of my team at Westview; their dedication, enthusiasm and passion, which shines through in their care of our clients.

“I feel incredibly lucky to work with, and for, such amazing people and their families. I will endeavour to ensure that we continue our good work in the home and outside in the community.”

Managing Director, Maggie Bennett, said: “I’m glad Kate and her team have achieved recognition for the fantastic work they do for the people using the service.  The report glowed with positivity.  The hardwork now truly begins as we strive to maintain and improve upon findings, which offered no criticism of our service.”