Northbrooke CQC inspection 2018

As you know, Island Healthcare Ltd is registered with the Care Quality Commission (CQC) to provide care and support at Northbrooke House which includes Hazel Lodge. We were inspected by the CQC on the 2nd and 7th November last year and a report of their findings has now been published on their website. Until this report, Northbrooke House, together with all Island Healthcare homes, was rated as Good for Safety – Care – Responsiveness – Effectiveness and Well-led.

Northbrooke House has seen a number of changes in its management and vision of care and support during the past year. The main house is now solely providing services for people living with dementia and Hazel Lodge supports people with nursing care needs. Throughout the service at Northbrooke we continue to provide care for people with high levels of complexity and work closely with colleagues at the hospital and health and social care in the community to ensure that the care we provide is entirely focused on the individual and their planned outcomes for care and support.

It is with deep and sincere regret therefore that I must report to you that, following our recent inspection, although we were rated as Good for our Care provision, with many positive remarks made by the inspectors and from those of you who were present during their visit, we were also rated as Requires Improvement for Safety – Responsiveness – Effectiveness and Well-led. Inspectors found gaps in our record keeping and reporting systems (the majority of which we had addressed before they returned for day two of their inspection) and also our Quality Assurance system audits, which we have been working on intensely during the past month to return our data analysis to its former level of effectiveness.

To this end we have re-visited our Quality Assurance system and added new audits for medication and care planning. We have also taken steps to start an electronic auditing and care planning system which will provide a desktop analysis to ensure our management team are always kept informed of how our service is performing. We have recruited additional senior managers to support Kim and Sally to deliver not only an exemplary care and support service but also to maintain the records that underpin and provide the evidence that the service is performing.

We are absolutely dedicated to ensuring that the care and support we provide for everyone throughout our organisation is the very best it can be and that we get our reporting and record keeping right first time.

Kind regards

Yours sincerely

Maggie Bennett
Managing Director