ABOUT US

My name is Maggie Bennett and I am the Managing Director of Island Healthcare which has been providing care and support services for a great number of people since June 2003.

As a way of introducing the service we offer I’d like to share a real life story with you about a woman who lived at one of our care homes and the things that really mattered to her.

Joy's Story

What Joy’s Story taught us:

    That Joy loved her husband and family – they were the most important factor in her life
    Her life had been full of simple pleasures such as reading her paper and ‘getting the washing out’
    Her deafness had resulted in early social isolation and was determined to be ‘no trouble’
    She loved her TV programmes that she could hear with her hearing aid which changed her life
    She had no interest in ‘group activity’ preferring to have regular visits from her family for chats
    She was generous with everything – having had very little for a considerable part of her life
    She had experienced quite a lot of personal and family tragedy which resulted in her being non-judgemental, pretty un-shockable and immensely kind

Joy was my mother, and her story shows us the value of knowing about people.  It allows us to provide person centred care, and be a friend in often difficult and frightening times.  We always strive to pass the ‘Mum Test’.

Testimonials

Thanks

Thanks for the care and support given to our mum during her stay with you Mrs SW

Respite

Thank you so much for making a respite room available…it was a lifesaver for me – Rose

We always thought..

We always thought during the time Mum was with you the cleanliness, food and overall attention was as high as it could possibly have been

Westview Hub

The Westview Hub…is absolutely brilliant. You tailored your system into the clients need which seemed impossible for other organisations to achieve when I was making enquires. – Heather

The Highest Standard

The care my mother has received has been of the highest standard. The positive attitude of everyone concerned, the professional advice…together with the very high quality nursing care has been brilliant. – Mark (family member)

Compassion & Strength

I have nothing but admiration for the compassion and strength your employee has for the people in his care, he has a very special talent – Ann & Jim

Kindness

You were all very kind to me, it helped me to stay happy. – Valerie (Client)

So much love

I will always remember , so much love, help and kindness …You have all been wonderful…I can recommend Northbrooke House. – Mary (Client)

Tea Party

Thank you very much for your help and involvement in the Great British Tea Party, It was much appreciated. – Sue (Havenstreet Parish Council)

Care & Kindness

We would like to thank you all for your care and kindness…Mum was always treated respectfully and sympathetically with a lot of understanding which we know she greatly appreciated. – Kath, Brian and Family