Category: News

Moving Island Healthcare Towards Outstanding

Island Healthcare continues to strive to provide outstanding care at all 5 of our sites.   The characteristic under the Well Led KLOE states: “The leadership, governance and culture are used to drive and improve high-quality, person-centred care.”  In such a fast paced and ever changing sector, a continuous process is needed to ensure we keep up with

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Northbrooke CQC inspection 2018

As you know, Island Healthcare Ltd is registered with the Care Quality Commission (CQC) to provide care and support at Northbrooke House which includes Hazel Lodge. We were inspected by the CQC on the 2nd and 7th November last year and a report of their findings has now been published on their website. Until this

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Dementia Alliance Newsletter – Summer 2018

Dementia Alliance Newsletter-Summer 2018 (003)
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2016 Annual Report

Better late than never, Island Healthcare’s 2016 Annual Report is now available on this page and, shortly, in any of our five homes!

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Westview House – Outstandingly Well-led

Following an unannounced inspection carried out on the 4th and 8th of November, Westview House received an overall ‘Good’ rating from CQC with an Outstanding award for the key question “Is the service well led?” People received “Exceptionally person centred care” the report says, “from staff who knew each person well, their life and what

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Outstanding rating awarded to Highfield House, Shanklin

Following an unannounced inspection, carried out on the 8 September 2016, Highfield House in Shanklin, part of the Island Healthcare group of homes has been awarded the top, Outstanding, rating from CQC in recognition of the service delivered for the people living at the home. Highfield was praised in the report for providing “exceptionally person

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Northbrooke House CQC

Northbrooke House is really proud to announce our new CQC rating – Good across the board in all five areas. Following the inspection we received a lovely write up in the County Press, outlining some of the amazing comments from family members and the inspectors.

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Testimonials

Westview

Thank you so much for all your love and care for mum over the past few years………   Thank you for all your support at my Nanny’s funeral. It meant so much to have Grandad in the car with us, we couldn’t of done it without you all….   What a lovely atmosphere at Westview… Read more “Westview”

So much love

I will always remember , so much love, help and kindness …You have all been wonderful…I can recommend Northbrooke House. – Mary (Client)

Tea Party

Thank you very much for your help and involvement in the Great British Tea Party, It was much appreciated. – Sue (Havenstreet Parish Council)

Thanks

Thanks for the care and support given to our mum during her stay with you Mrs SW

Care & Kindness

We would like to thank you all for your care and kindness…Mum was always treated respectfully and sympathetically with a lot of understanding which we know she greatly appreciated. – Kath, Brian and Family

HAZEL LODGE

  July 2019 To everyone that looked after dad, I want to offer my heartfelt thanks for all you did for him (and me!). You’re all special people……a credit to your profession   My stay at Hazel Lodge was made so much better for the wonderful caring staff…. To all staff at Northbrooke House –… Read more “HAZEL LODGE”

Compassion & Strength

I have nothing but admiration for the compassion and strength your employee has for the people in his care, he has a very special talent – Ann & Jim

Respite

Thank you so much for making a respite room available…it was a lifesaver for me – Rose

Westview Hub

The Westview Hub…is absolutely brilliant. You tailored your system into the clients need which seemed impossible for other organisations to achieve when I was making enquires. – Heather

The Highest Standard

The care my mother has received has been of the highest standard. The positive attitude of everyone concerned, the professional advice…together with the very high quality nursing care has been brilliant. – Mark (family member)

Hazel Lodge

December 2018   ‘…every time I come everyone is always happy’ ‘Hazel Lodge is an extremely welcoming place and the atmosphere is one of a home where the residents are treated with respect and kindness’ ‘Offers an exceptional high quality service and is well respected for the high level of training for staff’

Hazel Lodge

The entertainment / singer was brilliant I noticed ALL the carers were attentive to the residents, well led’

HAZEL LODGE

Best Home on the Island!! Staff are great

We always thought..

We always thought during the time Mum was with you the cleanliness, food and overall attention was as high as it could possibly have been

Kindness

You were all very kind to me, it helped me to stay happy. – Valerie (Client)