Category: News

Moving Island Healthcare Towards Outstanding

Island Healthcare continues to strive to provide outstanding care at all 5 of our sites.   The characteristic under the Well Led KLOE states: “The leadership, governance and culture are used to drive and improve high-quality, person-centred care.”  In such a fast paced and ever changing sector, a continuous process is needed to ensure we keep up with

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Northbrooke CQC inspection 2018

As you know, Island Healthcare Ltd is registered with the Care Quality Commission (CQC) to provide care and support at Northbrooke House which includes Hazel Lodge. We were inspected by the CQC on the 2nd and 7th November last year and a report of their findings has now been published on their website. Until this

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Dementia Alliance Newsletter – Summer 2018

Dementia Alliance Newsletter-Summer 2018 (003)
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2016 Annual Report

Better late than never, Island Healthcare’s 2016 Annual Report is now available on this page and, shortly, in any of our five homes!

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Westview House – Outstandingly Well-led

Following an unannounced inspection carried out on the 4th and 8th of November, Westview House received an overall ‘Good’ rating from CQC with an Outstanding award for the key question “Is the service well led?” People received “Exceptionally person centred care” the report says, “from staff who knew each person well, their life and what

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Outstanding rating awarded to Highfield House, Shanklin

Following an unannounced inspection, carried out on the 8 September 2016, Highfield House in Shanklin, part of the Island Healthcare group of homes has been awarded the top, Outstanding, rating from CQC in recognition of the service delivered for the people living at the home. Highfield was praised in the report for providing “exceptionally person

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Northbrooke House CQC

Northbrooke House is really proud to announce our new CQC rating – Good across the board in all five areas. Following the inspection we received a lovely write up in the County Press, outlining some of the amazing comments from family members and the inspectors.

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Testimonials

Hazel Lodge

December 2018   ‘…every time I come everyone is always happy’ ‘Hazel Lodge is an extremely welcoming place and the atmosphere is one of a home where the residents are treated with respect and kindness’ ‘Offers an exceptional high quality service and is well respected for the high level of training for staff’

Compassion & Strength

I have nothing but admiration for the compassion and strength your employee has for the people in his care, he has a very special talent – Ann & Jim

Hazel Lodge

The entertainment / singer was brilliant I noticed ALL the carers were attentive to the residents, well led’

Westview Hub

The Westview Hub…is absolutely brilliant. You tailored your system into the clients need which seemed impossible for other organisations to achieve when I was making enquires. – Heather

Calm & reassuring

……is very clearly experienced at care giving. She has a most calm and reassuring manner. I have 100% confidence in her role as senior carer. She has a lovely manner with the residents and responds very warmly to my own mother who loves to feel cuddled by people. Many thanks for looking after my mother… Read more “Calm & reassuring”

The Highest Standard

The care my mother has received has been of the highest standard. The positive attitude of everyone concerned, the professional advice…together with the very high quality nursing care has been brilliant. – Mark (family member)

My birthday surprise!

Following a general conversation with a carer one day, I arrived to see my mother on my birthday and I received some lovely flowers and a card from my mother! I did shed a tear as you can imagine. What an incredibly thoughtful thing to do. Thanks so much

Always very approachable now how busy things are

……deserve a lot of praise for the level of care they give to the residents. They are always very approachable no matter how busy things can be. Nothing is too much trouble. I can always guarantee if I ask them to do something for me they will do it. Always so kind to my mother… Read more “Always very approachable now how busy things are”

Kindness

You were all very kind to me, it helped me to stay happy. – Valerie (Client)

Respite

Thank you so much for making a respite room available…it was a lifesaver for me – Rose

Tea Party

Thank you very much for your help and involvement in the Great British Tea Party, It was much appreciated. – Sue (Havenstreet Parish Council)

So much love

I will always remember , so much love, help and kindness …You have all been wonderful…I can recommend Northbrooke House. – Mary (Client)

Welcome to Rylands

Staff are very attentive and appear to genuinely care. We have noticed a positive impovement since mum came here from another home.

We always thought..

We always thought during the time Mum was with you the cleanliness, food and overall attention was as high as it could possibly have been

Thanks

Thanks for the care and support given to our mum during her stay with you Mrs SW

Ray of sunshine

K is a ray of sunshine, always. She is so bubbly and warm with my mother it can make me tearful. She genuinely is caring about my elderly mother. She treats her like one of her own family. Thank you so very much

Wecoming smile at Rylands

……. has a lovely manner with my mother and other residents. She is so gentle and always welcomes me with a smile when I arrive at Rylands. She treats my mother with dignity & respect. Thank you for being so lovely to my mum

Care & Kindness

We would like to thank you all for your care and kindness…Mum was always treated respectfully and sympathetically with a lot of understanding which we know she greatly appreciated. – Kath, Brian and Family

Westview

Thank you so much for all your love and care for mum over the past few years………   Thank you for all your support at my Nanny’s funeral. It meant so much to have Grandad in the car with us, we couldn’t of done it without you all….   What a lovely atmosphere at Westview… Read more “Westview”

HAZEL LODGE

  July 2019 To everyone that looked after dad, I want to offer my heartfelt thanks for all you did for him (and me!). You’re all special people……a credit to your profession   My stay at Hazel Lodge was made so much better for the wonderful caring staff…. To all staff at Northbrooke House –… Read more “HAZEL LODGE”

HAZEL LODGE

Best Home on the Island!! Staff are great

Amazing

He is amazing with my mother and with other residents, he takes the time that is needed with whatever job he is doing concerning a resident. He genuinely likes the residents, he cares about their wellbeing like his own family. Thank you from the bottom of my heart for the awesome way you care for… Read more “Amazing”