FEEDBACK & COMPLAINTS

The managers and staff at our homes always love to hear any compliments you may have about the service provided to you or your family and we would value any comments on the Government’s NHS Choices platform.

Whilst we always strive to only ever hear compliments, sometimes issues can occur.  Our complaints procedure, which is available here requires that IMMEDIATE ACTION is taken to address complaints and incidents.

If you have concerns that a friend of relative is being abused, you can contact the Safeguarding Board directly on: safeguarding.referrals@iow.gov.uk

Testimonials

The Highest Standard

The care my mother has received has been of the highest standard. The positive attitude of everyone concerned, the professional advice…together with the very high quality nursing care has been brilliant. – Mark (family member)

Compassion & Strength

I have nothing but admiration for the compassion and strength your employee has for the people in his care, he has a very special talent – Ann & Jim

Respite

Thank you so much for making a respite room available…it was a lifesaver for me – Rose

Hazel Lodge

December 2018   ‘…every time I come everyone is always happy’ ‘Hazel Lodge is an extremely welcoming place and the atmosphere is one of a home where the residents are treated with respect and kindness’ ‘Offers an exceptional high quality service and is well respected for the high level of training for staff’

Westview Hub

The Westview Hub…is absolutely brilliant. You tailored your system into the clients need which seemed impossible for other organisations to achieve when I was making enquires. – Heather

Thanks

Thanks for the care and support given to our mum during her stay with you Mrs SW

We always thought..

We always thought during the time Mum was with you the cleanliness, food and overall attention was as high as it could possibly have been

Kindness

You were all very kind to me, it helped me to stay happy. – Valerie (Client)

Hazel Lodge

The entertainment / singer was brilliant I noticed ALL the carers were attentive to the residents, well led’

Tea Party

Thank you very much for your help and involvement in the Great British Tea Party, It was much appreciated. – Sue (Havenstreet Parish Council)

HAZEL LODGE

Best Home on the Island!! Staff are great

So much love

I will always remember , so much love, help and kindness …You have all been wonderful…I can recommend Northbrooke House. – Mary (Client)

Care & Kindness

We would like to thank you all for your care and kindness…Mum was always treated respectfully and sympathetically with a lot of understanding which we know she greatly appreciated. – Kath, Brian and Family