FEEDBACK & COMPLAINTS

The managers and staff at our homes always love to hear any compliments you may have about the service provided to you or your family and we would value any comments on the Government’s NHS Choices platform.

Whilst we always strive to only ever hear compliments, sometimes issues can occur.  Our complaints procedure, which is available here requires that IMMEDIATE ACTION is taken to address complaints and incidents.

If you have concerns that a friend of relative is being abused, you can contact the Safeguarding Board directly on: safeguarding.referrals@iow.gov.uk

Testimonials

Respite

Thank you so much for making a respite room available…it was a lifesaver for me – Rose

Amazing

He is amazing with my mother and with other residents, he takes the time that is needed with whatever job he is doing concerning a resident. He genuinely likes the residents, he cares about their wellbeing like his own family. Thank you from the bottom of my heart for the awesome way you care for… Read more “Amazing”

Wecoming smile at Rylands

……. has a lovely manner with my mother and other residents. She is so gentle and always welcomes me with a smile when I arrive at Rylands. She treats my mother with dignity & respect. Thank you for being so lovely to my mum

Tile House

…thanks to your compassion and understanding….was able to spend her final hours in the comfort of her own home surrounded by her family and wanted to express our deepest gratitude for all the hard work you do….   ……thank all the staff who cared for mum these past 2 years. Katie, Laura and the staff… Read more “Tile House”

Care & Kindness

We would like to thank you all for your care and kindness…Mum was always treated respectfully and sympathetically with a lot of understanding which we know she greatly appreciated. – Kath, Brian and Family

Tea Party

Thank you very much for your help and involvement in the Great British Tea Party, It was much appreciated. – Sue (Havenstreet Parish Council)

Westview

Thank you so much for all your love and care for mum over the past few years………   Thank you for all your support at my Nanny’s funeral. It meant so much to have Grandad in the car with us, we couldn’t of done it without you all….   What a lovely atmosphere at Westview… Read more “Westview”

Hazel Lodge

December 2018   ‘…every time I come everyone is always happy’ ‘Hazel Lodge is an extremely welcoming place and the atmosphere is one of a home where the residents are treated with respect and kindness’ ‘Offers an exceptional high quality service and is well respected for the high level of training for staff’

Thanks

Thanks for the care and support given to our mum during her stay with you Mrs SW

Calm & reassuring

……is very clearly experienced at care giving. She has a most calm and reassuring manner. I have 100% confidence in her role as senior carer. She has a lovely manner with the residents and responds very warmly to my own mother who loves to feel cuddled by people. Many thanks for looking after my mother… Read more “Calm & reassuring”

HAZEL LODGE

  July 2019 To everyone that looked after dad, I want to offer my heartfelt thanks for all you did for him (and me!). You’re all special people……a credit to your profession   My stay at Hazel Lodge was made so much better for the wonderful caring staff…. To all staff at Northbrooke House –… Read more “HAZEL LODGE”

So much love

I will always remember , so much love, help and kindness …You have all been wonderful…I can recommend Northbrooke House. – Mary (Client)

Welcome to Rylands

Staff are very attentive and appear to genuinely care. We have noticed a positive impovement since mum came here from another home.

HAZEL LODGE

Best Home on the Island!! Staff are great

Ray of sunshine

K is a ray of sunshine, always. She is so bubbly and warm with my mother it can make me tearful. She genuinely is caring about my elderly mother. She treats her like one of her own family. Thank you so very much

Always very approachable now how busy things are

……deserve a lot of praise for the level of care they give to the residents. They are always very approachable no matter how busy things can be. Nothing is too much trouble. I can always guarantee if I ask them to do something for me they will do it. Always so kind to my mother… Read more “Always very approachable now how busy things are”

Compassion & Strength

I have nothing but admiration for the compassion and strength your employee has for the people in his care, he has a very special talent – Ann & Jim

Kindness

You were all very kind to me, it helped me to stay happy. – Valerie (Client)

Hazel Lodge

The entertainment / singer was brilliant I noticed ALL the carers were attentive to the residents, well led’

Westview Hub

The Westview Hub…is absolutely brilliant. You tailored your system into the clients need which seemed impossible for other organisations to achieve when I was making enquires. – Heather

The Highest Standard

The care my mother has received has been of the highest standard. The positive attitude of everyone concerned, the professional advice…together with the very high quality nursing care has been brilliant. – Mark (family member)

We always thought..

We always thought during the time Mum was with you the cleanliness, food and overall attention was as high as it could possibly have been

My birthday surprise!

Following a general conversation with a carer one day, I arrived to see my mother on my birthday and I received some lovely flowers and a card from my mother! I did shed a tear as you can imagine. What an incredibly thoughtful thing to do. Thanks so much